Industrial technical and maintenance support
Industrial Technical and Maintenance Support Services
Our technical teams pride themselves on providing excellent support to clients worldwide. The support we provide is delivered through a combination of platforms including, on-site services and remote access to technical experts.
A comprehensive 24/7 support package for your plant or equipment is also available.
Our technical support team can support you in the following areas:
- Annual maintenance for your control systems (*LTSAs)
- Post-installation service & support (*PDSA)
- Surveys:
- Obsolescence support
- Gap analysis & system back-ups
- OT/IT network support including patch management
- Electrical instrumentation:
- Testing & servicing
- Weather station monitoring & servicing
- Assistance & support with 3rd party equipment
- Fire & Gas systems servicing & support
- Component replacement
- Software support
- Hazardous area support for *DSEAR & *ATEX facilities
- 3rd party testing & benchmarking
*Long Term Service Agreements
* Post Delivery Service Agreements
* Dangerous Substances and Explosive Atmosphere Regulations
* Explosive Atmospheres
Maintenance and Technical Support:
Proeon supports clients including offshore wind farms across Europe & beyond, through to key national energy infrastructure here in the UK. Our tailored packages typically include:
- 24/7 / 365 full telephone and local on-site emergency response*
- Access to dedicated specialist engineers
For clients who utilise *Long Term Service Agreements (LTSA) or *Post Delivery Service Agreements (PDSA), we provide the ability to talk directly to engineers via phone, video link, etc and where possible we will connect to your system through a secure remote connection. We will work with you to understand the solution to your problems and target getting you back up and running as quickly as possible. We operate a dedicated online maintenance log for your system, which can be accessed remotely at any time to see what has been done, when and by whom, giving you the maximum flexibility.
Regular reviews and auditing of systems, whether that be for a fire and gas system installed offshore, or a precision process in a pharmaceutical plant, are available. We will review installed software and hardware, identify errors, obsolescence and minor improvements, and will review applicable statutory service requirements.
Service certification and document management can also be provided and combined with a comprehensive service and maintenance package.
*4 hours on-site response subject to location and proximity to Proeon service centre
Your Systems. Safe, secure and under control
Supporting you with sustainable, secure and cost-effective solutions.
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